To apply to become a Fi Gives Back Partner, visit nano.fitracking.com/apply.
After being approved for Fi Gives Back and receiving your first order, follow the instructions below to get started.
First Time App and Device Setup
Setting up Additional Devices
When a Pet Is Going to a Foster Home
What If My Foster Needs a Different Collar Band Size?
Managing Your Account Information
Program Warranty
Optional Next Steps & Resources
First Time Portal Setup
- Log in to the Rescue Portal at nano.fitracking.com/rescue
- Enroll in the Rescue Collar Program
- Enroll in the Gift with Adoption Program
- Order Fi Nano Microchips and Fi Devices
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First Time App and Device Setup
To set up the Fi App and your device:
- Download the Fi App:
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Tap Get Started to log in, and then you'll be prompted to:
- Agree to the Terms of Service
- Enter your email address. Ensure you enter the email you used when you applied for Fi Gives Back.
- Enter your password. If you don't remember your password, you'll have the option to reset it.
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Once you're logged into your account, you'll be prompted to create a pet profile and enter the information for the pet you're setting the device up for.
- Please note: You can always edit the pet's profile or transfer the device to a different pet profile if needed in the future.
- After creating the pet profile, you'll be asked if you're setting up a Fi Mini or Series Device. Tap the device type you have to continue.
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Then, follow the in-app prompts to activate your device.
- Please note: Once you have completed the activation process, if you receive a notification prompting you to purchase a Fi membership, do not purchase one. Please contact our support team for assistance by emailing rescuesupport@fitracking.com.
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Then, you'll be prompted to set up a Fi Base (Series devices only) or add a WiFi network (Mini Devices only) and set up a Safe Zone. Follow the in-app prompts to complete this.
- You'll only see this prompt the first time you set up a Fi Device
- If you run into any trouble, reach out to our support team for assistance
Setting up Additional Devices
Rescue Portal:
When you're ready to set up devices for additional pets within your rescue, you can create an additional pet profiles directly in the Portal and link devices to the pet. See: Adding a New Pet
Fi App:
You can also use the Fi App to create additional pet profiles and activate devices. Follow the steps in the Add multiple pets to the Fi App article.
When a Pet Is Going to a Foster Home
When a pet is ready to go to a foster home, you will need to transfer the device to the foster parent. This process allows both you and the foster parent to track their location and activity in the Fi App.
To transfer devices to Fosters via the Rescue Portal, follow the steps here: Transferring Devices to Fosters
To do this in the Fi App, refer to this article: How to Transfer a Device to a Foster
What If My Foster Needs a Different Collar Band Size?
Fi Bands are interchangeable, but limited to their Series. Our Series Collar Bands can be swapped with another size to ensure a proper fit. Please note that the Fi Mini does not come with a collar band.
If your foster needs a different size Series collar band, we have two options:
- If you have an extra band in the correct size that you can give to the foster parent, they can easily swap out the bands. Follow full replacement instructions here.
- If you do not have the correct size band, please email rescuesupport@fitracking.com with the band size and shipping address so we can send you the band you need.
Managing Your Account Information
You can update your rescue's account details at any time at nano.fitracking.com. Once logged in, click Manage Account to edit the following information:
- Organization name
- Phone number
- Website
- Organization Type
- Address
- Shipping address
Program Warranty
While a Fi Device is still with your Rescue organization (either at your facility or in use by a foster pet) please contact rescuesupport@fitracking.com directly with any warranty needs.
Once a pet has been adopted with a Fi Device through Fi Gives Back, that device is covered by Fi's specific Warranty Policy for that device from the date of adoption.
To see the warranty policy that applies to your device, check our date and device-specific guide in the Fi Warranty Policies article.
Optional Next Steps & Resources
We want to ensure you're getting the most out of Fi and recommend taking these additional steps:
- Fine-tune your alert settings & notifications using the instructions here.
- Learn about Lost Mode in these articles:
- Learn how to maintain your Fi device battery life: