To apply to become a Fi Gives Back Partner, visit nano.fitracking.com/apply.
After being approved for Fi Gives Back and receiving your first order, follow the instructions below to get started.
First Time Portal Setup
First Time App and Tracker Setup
Setting up Additional Trackers
When a Pet Is Going to a Foster Home
What If My Foster Needs a Different Collar Band Size?
Managing Your Account Information
Program Warranty
Optional Next Steps & Resources
First Time Portal Setup
- Log in to the Rescue Portal at nano.fitracking.com/rescue
- Enroll in the Rescue Collar Program
- Enroll in the Gift with Adoption Program
- Order Fi Nano Microchips and Fi Trackers
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First Time App and Tracker Setup
To set up the Fi App and your tracker:
- Download the Fi App:
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Tap Get Started to log in, and then you'll be prompted to:
- Agree to the Terms of Service
- Enter your email address. Ensure you enter the email you used when you applied for Fi Gives Back.
- Enter your password. If you don't remember your password, you'll have the option to reset it.
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Once you're logged into your account, you'll be prompted to create a pet profile and enter the information for the pet you're setting the tracker up for.
- Please note: You can always edit the pet's profile or transfer the tracker to a different pet profile if needed in the future.
- After creating the pet profile, you'll be asked if you're setting up a Fi Mini or Series Tracker. Tap the tracker type you have to continue.
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Then, follow the in-app prompts to activate your tracker.
- Please note: Once you have completed the activation process, if you receive a notification prompting you to purchase a Fi membership, do not purchase one. Please contact our support team for assistance by emailing rescuesupport@fitracking.com.
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Then, you'll be prompted to set up a Fi Base (Series trackers only) or add a WiFi network (Mini trackers only) and set up a Safe Zone. Follow the in-app prompts to complete this.
- You'll only see this prompt the first time you set up a Fi Tracker
- If you run into any trouble, reach out to our support team for assistance
Setting up Additional Trackers
Rescue Portal:
When you're ready to set up trackers for additional pets within your rescue, you can create additional pet profiles directly in the Portal and link trackers to the pet. See: Adding a New Pet
Fi App:
You can also use the Fi App to create additional pet profiles and activate trackers. Follow the steps in the Add multiple pets to the Fi App article.
When a Pet Is Going to a Foster Home
When a pet is ready to go to a foster home, you will need to transfer the tracker to the foster parent. This process allows both you and the foster parent to track their location and activity in the Fi App.
To transfer trackers to Fosters via the Rescue Portal, follow the steps here: Transferring Trackers to Fosters
To do this in the Fi App, refer to this article: How to Transfer a Tracker to a Foster
What If My Foster Needs a Different Collar Band Size?
Fi Bands are interchangeable, but limited to their Series. Our Series Collar Bands can be swapped with another size to ensure a proper fit. Please note that the Fi Mini does not come with a collar band.
If your foster needs a different size Series collar band, we have two options:
- If you have an extra band in the correct size that you can give to the foster parent, they can easily swap out the bands. Follow full replacement instructions here.
- If you do not have the correct size band, please email rescuesupport@fitracking.com with the band size and shipping address so we can send you the band you need.
Managing Your Account Information
You can update your rescue's account details at any time at nano.fitracking.com. Once logged in, click Manage Account to edit the following information:
- Organization name
- Phone number
- Website
- Organization Type
- Address
- Shipping address
Program Warranty
While a Fi Tracker is still with your Rescue organization (either at your facility or in use by a foster pet) please contact rescuesupport@fitracking.com directly with any warranty needs.
Once a pet has been adopted with a Fi Tracker through Fi Gives Back, that tracker is covered by Fi's specific Warranty Policy for that tracker from the date of adoption.
To see the warranty policy that applies to your tracker, check our date and tracker-specific guide in the Fi Warranty Policies article.
Optional Next Steps & Resources
We want to ensure you're getting the most out of Fi and recommend taking these additional steps:
- Fine-tune your alert settings & notifications using the instructions here.
- Learn about Lost Mode in these articles:
- Learn how to maintain your Fi tracker battery life: