When a pet is ready for adoption, you can transfer their tracker from the rescue to the new adopter within the Fi App. To complete a transfer for an adopter or a foster through the Rescue Portal, follow the steps in the Fi Rescue Portal article.
If the pet being adopted was or is currently being fostered, please ensure you recall the tracker from the foster parent before starting the steps below.
Rescue To Adopter Steps
Adopter Set Up Steps
Rescue To Adopter Steps
To start the adopter transfer process, you need to go to the pet's tracker details page. There are two ways to access this:
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By using the Pet Switcher (Recommended) - Tap the pet's name at the top of the screen, which will open a list of all your Fi Pets. You can use the search bar to find the specific pet being adopted and then tap the gear icon to the right of that pet's name.
- By going to your Pack Setting page - To get to Pack Settings, tap your pet's profile picture in the lower right corner of the Fi App. Once you are in the profile of the pet being adopted, tap the 3 stacked lines to open the Pack Settings Menu - Tap Your Pack - Then tap the pet you want to start the adoption process for.
Once you are on their profile page, follow the steps below.
- Scroll to the bottom of their page and press Start adoption.
2. Enter the adopter's name, email address, and phone number. Once complete, tap Continue.
3. On this screen, you'll be asked to confirm the adoption. You're advised that once the adopter accepts, the pet will be removed from your rescue pack and to the new owner's pack. Tap Confirm to proceed or tap Never mind to go back.
From here, the pet will be in a pending adoption state and will remain visible to the rescue until the adoption is confirmed by the new owner. From here, an adopter will receive a text message prompting them to download the Fi App and set up their profile.
Adopter Set Up Steps
As an adopter, you should've received a text message prompting you to download the Fi App and continue setting up an account.
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Once you have the Fi App downloaded, tap Get Started. You'll be prompted to enter your email address and create a password if you do not already have an account.
Ensure you enter the same email address that the Rescue entered.
2. You'll then enter/confirm your name, phone number, and you'll also receive a verification code in the sign up flow to confirm you information.
Make sure you enter the same phone number the rescue entered
3. Now you will be prompted to add your Fi Membership option to your profile. To continue, press Activate.
4. Due to recently adopting, you'll receive the first 6-month membership term for free. You'll need to input your card information on this page for your future renewal, which will take place on the date listed near the Save button. Your upcoming renewal will enroll you in a 1-year prepaid membership for $189.
Once you input your information, press Save or choose Apple Pay.
Now, your Fi Membership is active. Next, we recommend adding a Wi-Fi network and creating a Safe Zone to get the full Fi experience.