The Fi Rescue Portal is a web-based platform for approved rescue organizations to manage Fi Trackers, microchips, and adoption offers all in one place. Learn more about the portal and how to use it below.
You can log in and access the Rescue Portal at nano.fitracking.com/rescue.
Please note: The Rescue Portal is currently in beta and is being rolled out gradually to rescue organizations.
Rescue Portal Dashboard
The Dashboard is your home screen when you log in to the Fi Rescue Portal. It gives you a quick summary of your program activity, including:
- Total Fi Nano microchip counts, broken down by in stock and registered
- GPS tracker count and your Transfer to Adoption acceptance rate
- Gift with Adoption (GWA) Redemptions
- Quick actions, like registering chips, assigning trackers, and creating new pets
Your Pets
The Your Pets section on the Dashboard allows you to search and sort through every pet associated with your rescue, including pets in your care, pets placed with fosters, pets that have been adopted out, and pet profiles without a Fi tracker or Fi Nano microchip attached.
You can filter pets by the following categories:
- All Pets: Every pet within the rescue, including fosters and pets that have been adopted out.
- Rescue: Pets within the rescue with no foster or adopter assigned.
- Foster: Pets that are within the rescue but currently assigned to a foster.
- Adopted: Rescue pets that have been adopted out and the tracker transferred. This includes adoption transfers where the tracker has not yet been activated by the adoptive parent.
- No Tracker: Pet profiles without any Fi trackers attached to that profile.
If a pet does not appear in the portal, its profile may have been deleted. Deleting a pet profile removes the pet, chip, and tracker from the portal. To restore a deleted profile, contact Fi.
Adding a New Pet
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In the Your Pets section, click Add Pet near the top right corner.
- Fill out their pet information (such as their name, breed, and date of birth). Then, click Create Pet in the bottom right corner. You can add a microchip or tracker information at a later time.
Editing a Pet
To edit an existing pet's profile:
- Locate the pet and click View.
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Click Edit Profile.
- Make your edits and click Save Changes.
Fi Nano Microchips
The Fi Nano Microchips section is where you can manage all of your microchip inventory from a single view. From this section, you can:
- Register new chips (from any brand, including non-Fi Nano microchips)
- Add pet information to a chip
- Search for pets by chip ID, pet name, or owner
- Add owners to chips in stock
- Transfer chips to your organization
- Order additional Fi Nano microchips
- Update a chip's condition if it's no longer working
- Clear chip information
- Clearing a chip removes the owner's information but keeps the chip registered to your organization
Chips are displayed across three tabs: In Stock, Registered, and Orders. Each chip entry shows the chip ID, pet name, breed, owner, date added, status, and available actions.
Ordering Microchips
Fi supplies Trusted Rescues with free Fi Nano microchips. To order more microchips, click Order Fi Nanos in the top right corner of the page.
From there, input your contact information, quantity, shipping address, and optional notes. Click Submit Request. Orders are typically fulfilled and shipped within 1 to 3 business days.
Searching for Microchips
If your organization is a Trusted Rescue, you can use search for any chip in the Fi Nano database using a 15-digit chip ID or short code. If the chip is not found in the Fi Nano database, you will be prompted to search in the AAHA Universal Pet Microchip Lookup. This tool is intended to support reunification efforts and will allow you to see all owner and organization information registered to that chip.
After searching for the microchip number, click View to see the Chip details.
To transfer the chip to your organization, click Add to My Organization.
Registering Microchips
Registering a chip logs it to your organization and ties it to a specific pet. You can register chips from any brand, including non-Fi Nano microchips. Non-Fi Nano microchips need to be added to your stock before you can assign them to a pet.
To register a chip, click Register in the Fi Nano Microchips section.
You will be prompted to enter the pet's details, including name, breed, and date of birth.
Adding owner information is optional. You can include it at registration if the pet has already been placed, or come back and add it later.
Adding Owners
To add a pet owner to a chip, click Add Owner and enter the pet owner's contact information. This information will be used if the pet is scanned and needs to be returned.
Viewing and Clearing Microchips
Click View on any chip to see the full details for that chip, including pet information, owner information, and chip information. Click Clear to remove the current owner's information.
You can also clear owner information from the Chip details page:
Updating Chip Condition
If a chip has been implanted but is not scannable, was never received, or the pet is deceased, you can update its condition to remove it from your portal.
To update a chip's condition:
- Click View on the relevant chip.
- Click Mark Not Working.
- Select the reason for the condition update.
- Click Confirm.
| Important: Once confirmed, the chip is permanently removed from your Chips page. This action cannot be undone. |
Chip History
Each chip has a history timeline that shows a full record of ownership and transfers associated with that chip. This is useful in situations where a pet has been transferred between owners or organizations.
To view chip history:
- Go to the Fi Nano Microchips page and select the Registered tab.
- Find the chip and click View under the Action heading to open the chip details page.
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Scroll to the bottom of the chip details page and click History.
- From here, you'll be able to view chip history and additional details.
Managing Fi Rescue Trackers
The Fi Trackers page is organized into three tabs. The search bar allows you to search by tracker ID, pet name, or holder, either adopter or foster.
Here is what each tab holds:
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Trackers Every tracker within your rescue, split into three views:
- Stock: All unassigned Fi trackers available to assign to a pet.
- Activated: trackers currently assigned to pets within your rescue. From here, you can assign a tracker to a foster, transfer the pet to an adopter, or unlink the tracker from the pet.
- Shipments: Orders in transit to your rescue, including a tracking link for each order.
- Foster: trackers assigned to pets currently placed with a foster. From here, you can recall a tracker from the foster back to the rescue, or send an SMS reminder to complete account setup.
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Adoption: Adoption transfers, split into three views:
- Pending: Adopted pets whose new owners have not completed account setup and activation.
- Completed: Pets whose adoption transfers are complete. Trackers in this tab can no longer be modified.
- Stalled: Adoption transfers still awaiting activation after 7 days. From here, you can reach out to the adopter or recover the tracker if the adoption fell through.
Ordering Trackers
To order new Fi trackers, go to the top right corner of the Fi Trackers page and click Order Tracker. Complete the form to submit your order request:
Activating Trackers
Trackers will be activated directly in the Portal when you add a pet.
- Navigate to the Dashboard
- Click Add Pet
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Input the pet's information and click Create Pet
- Once the pet is created, click Add under the Tracker column
- Input the Tracker's serial number, then click Assign to [Pet Name]
Managing Trackers
Once activated, trackers appear in the portal under Fi Trackers. For each tracker, you can see:
- The holder (your rescue organization or a foster)
- Pet name
- Tracker ID and model
- Setup status, including whether a Safe Zone and Wi-Fi have been configured
- If Safe Zone or Wi-Fi is showing with a warning status, review the Set Up and Edit a Safe Zone or Troubleshoot Wi-Fi articles for troubleshooting steps.
- Online or offline status and last seen timestamp
- If a tracker is offline, review the Offline Fi Tracker Troubleshooting article.
- Battery percentage
- Available actions: Adopt, Foster, and Unlink Tracker
We recommend checking the portal at least once per week to confirm adopters have completed their transfers, review tracker battery levels and connectivity, and verify that all trackers are showing as online.
Transferring Trackers to Adopters
When a pet is adopted, you can initiate a Transfer to Adopter directly from the portal.
- Find the tracker in your tracker list and click Adopt.
- Enter the adopter's name, email address, and phone number.
- This must be the cell phone number of the person who will be setting up the Fi Tracker
- Click Transfer to Adopter to confirm the transfer.
The adopter will receive an email and text message with instructions to complete setup. They will need to:
- Download the Fi App.
- Enter their credit card information.
- Complete their tracker setup.
The tracker will remain in a pending state in your portal until the adopter completes activation. Once the adopter finishes setup, they will have their own household and will show in the Completed tab.
Pending Transfers
Under the Adoption tab, the Pending view shows all in-progress transfers, including the adopter name, pet name, tracker ID, status, battery level, transfer date, and available actions.
From this view, you can:
- Send a follow-up reminder to the adopter via Email or Send SMS
- Cancel the transfer using the Cancel button
Transferring Trackers to Fosters
To assign a tracker to a foster, find the tracker in your list and click Foster. Enter the foster's name, email address, and phone number, and confirm the transfer.
The foster will receive an email and text message to complete setup. An automatic override will be applied so the foster will not be prompted to pay. Once setup is complete, the foster will appear in the Foster section. You can send SMS to Fosters or recall trackers in this section.
When a tracker is transferred to a foster, a foster household is created that includes the pet, the tracker, your rescue organization, and the foster parent. If the foster parent already has an existing foster household with your rescue, the new pet and tracker will be added to that household instead. This means you will retain access to the tracker and its tracking data while it is in a foster home. To recall the tracker, use the recall option when the pet is no longer being fostered.
Gift With Adoption
Gift With Adoption (GWA) is a program benefit that allows adopters who leave without a Fi tracker to receive 6 months free on a Fi Mini. After the promotional period, membership renews at $189 per year.
Your organization has a unique promo code and a co-branded landing page that displays both your rescue's name and the Fi name.
To share the offer with adopters, your portal provides pre-written blurbs for email and SMS. Please share the Gift With Adoption link directly with adopters only and do not post it on social media.
Your Gift With Adoption dashboard shows:
- Page views from the last 30 days
- Redemptions from the last 30 days
- Total redemptions of all time
- Your unique link and promo code, which you can copy directly from the portal
Account Management
To manage your rescue account, click the drop-down arrow in the upper right corner and select Manage Account. From here, you can update your rescue organization's name and change your rescue's email address.