We recommend keeping your Fi Base plugged in and connected to Wi-Fi to optimize tracker performance, receive timely notifications, and conserve battery power. If you're experiencing issues with your Fi Base during the activation process, please follow the steps in Adding a Fi Base to Your Fi App.
Follow the troubleshooting steps in the section for your Fi Series tracker.
Please note that the Series 3 Base is compatible with both Series 3 and 3+ trackers. Follow the Series 3 troubleshooting instructions if you purchased a Series 3+ tracker.
How to Determine if Your Base is Online Via the Fi App
Fi Series 3 Base
The Fi Series 3 Base has a front indicator light showing the tracker status.
On the Series 3 Base, the light statuses listed below indicate that your Base is operating as expected:
- No Light (tracker docked)
- Static Blue (tracker docked and charging)
- Brief Green Flashing (Fi Base is starting up)
- Solid Green (firmware update)
However, if you see any of the following light statuses, you will need to troubleshoot your Fi Base:
- Red lights
- Yellow lights
- Multi-color flashing lights
- Continual green flashing after the start-up period
- No light while your tracker is docked in the Base
Troubleshooting
To troubleshoot your Series 3 Base:
- Confirm if your Base lights up (we recommend having your tracker off the Base). If your Base does not light up, follow the steps below:
- Ensure that other electronics in your home can receive power from the same power outlet. We recommend plugging in a device that also uses a USB cable and adaptor.
- Check to see if your Fi Base powers on using a different power outlet.
- Make sure the cables in your Fi Base are firmly secured in their ports and not loose.
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After checking your power outlets and cables, ensure that your Fi tracker is receiving a signal from your Wi-Fi router:
- We recommend checking if other household devices (such as your phone or computer) are connected successfully to your Wi-Fi network. If your other devices are not, we recommend resetting your Wi-Fi router or modem.
- If you recently changed your Wi-Fi network or service provider, you may need to change your Wi-Fi network in the Fi App. To update or check your Wi-Fi, visit How Do I Update the Wi-Fi for My Fi Base.
- If you are not sure how to check if your Fi Base is online, follow the steps in How to Determine if Your Base is Online Via the Fi App.
If other devices in your household are successfully connected to Wi-Fi, continue to step 3.
- Consider the following environmental factors in your home. These can include:
- The proximity of your Fi Base to your Wi-Fi router. Is it too close to the router or too far? For placement recommendations or information about space coverage for your Base, visit Where Should I Set Up My Fi Base.
- Is your Fi Base in an open location? For example, signal disruptions can occur if your Fi Base is in a closed area, such as a closet or cabinet.
- Do you have multiple Fi Bases in your household? We recommend spacing them out. If Bases are too close together, they may experience interference.
- Reset your Fi Base by following the instructions in How Do I Reset My Fi Base.
If you are still seeing any of the following light statuses after resetting your Base, or your Base still shows as offline in the Fi App, please contact our Customer Experience Team for further assistance:
- Red lights
- Prolonged yellow lights after resetting
- Multi-color flashing lights
- Continual green flashing after the start-up period
- No light while your tracker is docked in the Base
Fi Series 2 and Series 1 Base
To troubleshoot your Series 2 or Series 1 Base:
- Check your cable and power connections:
- Ensure that other electronics in your home can receive power from the same power outlet. We recommend plugging in a device that also uses a USB cable and adaptor.
- Check to see if your Fi Base powers on using a different power outlet.
- Make sure the cables in your Fi Base are firmly secured in their ports and not loose.
-
After checking your power outlets and cables, ensure that your Fi tracker is receiving a signal from your Wi-Fi router:
- We recommend checking if other household devices (such as your phone or computer) are connected successfully to your Wi-Fi network. If your other devices are not, we recommend resetting your Wi-Fi router or modem.
- If you recently changed your Wi-Fi network or service provider, you may need to change your Wi-Fi network in the Fi App. To update or check your Wi-Fi, visit How Do I Update the Wi-Fi for My Fi Base.
- If you are not sure how to check if your Fi Base is online, follow the steps in How to Determine if Your Base is Online Via the Fi App.
If other devices in your household are successfully connected to Wi-Fi, continue to step 3.
- Consider the following environmental factors in your home. These can include:
- The proximity of your Fi Base to your Wi-Fi router. Is it too close to the router or too far? For placement recommendations or information about space coverage for your Base, visit Where Should I Set Up My Fi Base.
- Is your Fi Base in an open location? For example, signal disruptions can occur if your Fi Base is in a closed area, such as a closet or cabinet.
- Do you have multiple Fi Bases in your household? We recommend spacing them out. If Bases are too close together, they may experience interference.
- Reset your Fi Base by following the instructions in How Do I Reset My Fi Base.
How to Determine if Your Base is Online Via the Fi App
Here's how you can check if your Base is online in your Fi App:
- In the Fi App, tap your pet's avatar in the lower right corner of your screen.
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Once you are in your pet's profile, tap the 3 stacked lines to open the Menu:
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Tap Your Pack:
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Scroll down to Bases:
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To see more information about your Fi Base, tap the arrow on the right side: