You can add a Fi Base to your account through the Fi App. Follow the instructions below to configure your Base.
To Add A Fi Base to Your Fi App
1. Tap your avatar in the lower-right corner. Once you are in your profile, tap the 3 stacked lines to open the Menu:
2. Tap Your Pack
3. Scroll down to the Base section and tap Add base
4. Plug in your Fi Base. In the app, you'll see a loading screen while the app scans the area for your base:
5. Once your base is activated, if you don't already have a Wi-Fi Network set up, it will ask you to set up your Wi-Fi Network. Tap Continue:
6. Once the app scans the Wi-Fi networks, a list of available networks will pop up. Tap your network from Choose a Network:
- Note: The Fi base only connects to 2.4GH Wi-Fi networks
7. Enter your network's Wi-Fi password within Join Network and then tap Connect:
8. If Wi-Fi connects properly, you will get a screen saying Your Fi Base is all set!
9. The app will ask you to set up a safe zone. For more information on safe zone's click here.
10. If you have previously created a safe zone, the app will ask if you want to choose an existing safe zone:
- You can choose an existing safe zone, or you can create a new one by tapping the plus sign icon to add a safe zone:
11. If you do not have an existing safe zone, we'll automatically suggest an address based on your current location. You can type in a different address if needed. Once the proper address is shown, tap Save:
12. Within Safe Zone Setup, you will need to Name your safe zone. Pick a unique name that describes the location, such as Home. For more information on setting up and editing your safe zone, click here. Tap Next:
13. Once completed, the app will say Base Configured. Tap Continue to exit the screen.
Repeat as needed for additional bases.
Having trouble with your base activation?
To troubleshoot your Fi Base activation:
- Restart your phone.
- Unplug and replug the base into a working outlet.
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Try activating again by following steps in the "Adding a Fi Base to your Fi App" section.
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Please note, the Series 3 Base indicator lights should show a pulsing yellow light. (The Series 3 Base is compatible with both Series 3 and 3+ trackers).
- If it does not or activation fails, reset the base following these instructions.
- Confirm the base has power by placing your Fi tracker on the base; the tracker should light up.
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Retry activation following steps in the "Adding a Fi Base to your Fi App" section.
- If your tracker does not light up while on the base or if your Series 3 Base indicator light does not turn blue or pulsing yellow, please start a chat with our Customer Experience Team here or give us a call at 1-888-4-Fi-DOGS.
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Please note, the Series 3 Base indicator lights should show a pulsing yellow light. (The Series 3 Base is compatible with both Series 3 and 3+ trackers).