When your pet leaves a Safe Zone, their Fi Tracker connects to your mobile device. If the Bluetooth connection between the Fi Tracker and the Fi App is lost, you’ll receive a notification that your pet is “without an owner”. This is to alert you when your pet is outside of a Safe Zone.
If you receive this alert, we recommend turning on Lost Mode when your pet is off-leash and out of your line of sight.
To learn how to turn on Lost Mode, click here.
Common "Pet Is Without an Owner" Notification Causes
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If you move too far from your pet while on your Bluetooth mobile connection. This happens when the Fi Tracker loses its connection to your mobile device.
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For example, this can happen at places such as a dog park while your dog is playing.
- If you frequently visit a location, such as a dog park, we recommend making your dog park a Safe Zone to prevent these alerts. To learn more about setting up Safe Zone, click here.
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For example, this can happen at places such as a dog park while your dog is playing.
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If you are outside a Safe Zone and force close the Fi App.
- Closing the Fi App will break Bluetooth connectivity with the Fi Tracker and trigger an alert.
- If you are outside a Safe Zone and turn off Bluetooth on your mobile device. This will break Bluetooth connectivity with the Fi Tracker and trigger an alert.
Depending on your settings, you will receive a notification once your mobile device reconnects with your pet's Tracker.