Set Up Your Fi Series Device

Before getting started, you'll need the following ready:

1. Your Fi tracker, Band/Collar, and Base.
2. Your mobile device. The minimum software requirements are:
   • iPhone: iOS 17 + higher
   • Android: Android 9.0 + higher
3. Access to a 2.4GHz Wi-Fi Network. 

1. Download the Fi App on your smartphone. Tap the applicable link below on your phone for your mobile device type.
   • Download Fi for iOS 
   • Download Fi for Android 
2. Tap Sign In.
   • Enter your Email: Your account was created at checkout when purchasing your Fi tracker. This is the same email address your Fi receipt was sent to.
     • If you'd prefer to use a different email or if you received Fi as a gift, open the Fi App on your phone and tap Get Started.
   • Enter your Password: During checkout, you created a password. You can reset your password if you do not remember it.
3. Follow the app's instructions to continue setting up. This will include:
   • Entering your phone number.
   • Beginning the setup of your pet's profile.
   • Entering your pet's name.
   • Specifying your pet's breed type.
     • If your pet is a mixed breed, tap Mix and then choose the breed that best represents your pet.
   • Entering your pet's birthday or adoption date. 
     • The full date is not required for setup.
   • Specifying your pet's sex and approximate weight. 

1. Plug in your Fi Base by connecting the included USB cable to the Fi Base and a power source.
   • We recommend a spot within range of your Wi-Fi network and where your pet spends most of their time.
2. In the app, you'll see a loading screen while the Fi App scans for your Fi Base. Once configured, the app will ask to connect to your Wi-Fi network.
3. Tap Continue to choose a Wi-Fi network.
   • Note: The Fi Base only connects to 2.4GHz Wi-Fi networks.
   • If you need a MAC address to access your Wi-Fi network, it will be shown in the Fi App above Wi-Fi Networks to choose from. 
4. Tap your Wi-Fi network.
5. Enter your Wi-Fi password in Join Network.
6. Tap Continue to connect to the network.
7. Allow Fi to "Always" use your location to get the most out of Fi.
8. Set up your Safe Zone.
   • The Fi App will autofill an address, but you can click into the address to update or move around the map.
   • You can adjust the circle or select the polygon tool in the lower-right of your screen to make your safe zone more specific.
9. Tap Save to set your Safe Zone.
10. Name your Safe Zone, and then tap Next.
    • Recommended names are Home, Office, or Sitter.
11. Tap Continue on the Motion & Fitness screen to start tracking your pet's movements.
    1. A pop-up will appear stating "Fi would like to access your Motion & Fitness activity". Press "OK" to allow.
12. Toggle "On" push notifications to ensure you're getting important alerts about your pet. Press Continue.

1. Activate your Fi tracker by placing it directly on your Fi Base.
   1. The tracker must sit in the recess on the charging base to connect properly. The tracker light will pulse when recognised.
   2. Once securely on the base, the app will search for the tracker to connect. This can take up to one minute.
2. Once your Fi tracker is activated, the app will say You're all Set!
   1. If you receive an error message, reset your tracker and follow the instructions on-screen to resume activation.
3. You can now add more people to your account to monitor your pet's activity. Tap Continue in the upper-right corner of your screen.
4. Next, you can add a new caretaker who may require access to your pet's information using their phone number, or press Continue to move to the next screen.
5. Connect with friends on Fi by allowing Fi access to your contacts.
6. Next, you'll unlock the ability to refer a friend to Fi. Tap Connect Contacts to share your referral code, which rewards you and the person you share it with.
7. Setup is now complete. You can now place the Fi tracker on your pet and start tracking your pet's location and activity within the Fi App.