Once you're all set up and ready to run with your Fi product, follow the checklist below to make sure you're getting the most out of your device and app.
Set up Your Fi Base Properly
Having the Fi Base properly set up in your home is important to make the most out of your Fi experience.
Your base needs to be set up in a covered area where it can plug into an electrical outlet and connect to your Wi-Fi network. The base should be placed in an open area where your pet frequently spends time. Having the base offline, not plugged in, stuffed in a drawer, or out of sight will impact your device's battery life.
If you have multiple pets, we recommend setting up each base in different areas where your pets hang out to extend coverage.
Learn more about where to set up your Fi Base in this article.
Always Keep the Fi App Open & Running
Keeping the Fi App running on your phone is equally critical to being able to keep your pet safe. Your cellphone allows our tracking system to differentiate between your pet going on a walk with you or an escape in progress.
When the Fi Device cannot find the best connection source for your pet's current activity, it can lead to quicker battery drain and inaccurate reporting. Your Fi Device may experience faster battery drain or inaccurate reporting if it cannot find a reliable connection source for your pet's activity.
You can check what source your Fi Device is connected to within the app.
Add Your Wi-Fi Networks
You can add up to 6 different Wi-Fi networks to your pet’s Fi Device. You should add all networks you frequently use (home, work, etc.) to your Fi App to ensure your device can always find a network to connect to.
Note: You can only add a Wi-Fi network when you are on-site with the Fi Device.
Learn how to add or remove Wi-Fi Networks here.
Keep Your Fi Device Charged
It is crucial to keep your Fi Device fully charged so it's ready when you need it most.
Your device has reduced battery life once Live Tracking is turned on. Connecting to the proper source at the correct time will save as much battery as possible when your pet is not lost.
Learn more about your Fi Device's battery life here.
Understand Live Tracking
If your pet is ever lost, timing is crucial to finding them safely. We recommend testing and understanding how Live Tracking works prior to an emergency.
You can test Live Tracking at any time within your Fi App.