Activate & Attach Your Ultra

If you are a current or a new member, you can learn how to activate and attach your Fi Ultra using the steps below!

New Member Activation Flow
Setting Up Your Profile
Activating Your Ultra
Existing Member Activation Flow
Attaching Your Ultra & Fi Callback
Your Fi Membership

New Member Activation Flow

If you are brand new to Fi and don't have a profile, we recommend starting here.

Setting Up Your Profile

Before starting, ensure that you have your Fi App open. Additionally, please keep your Ultra tracker, charging cable, and adaptor nearby. 

Once you are ready, tap Continue in the app

Next, you'll be prompted to enter your email address, create a password, and enter your name and phone number. Your phone number will be used for account verification purposes and future alert notifications.

After inputting your phone number, you'll receive a text message to verify your number. Type in the verification code and tap Next

From here, enter your pet's name and tap Continue

Select your pet's breed - you can choose from pure or mixed. If you aren't sure, you can make your best guess. 

After selecting a breed, enter their birth date and tap Continue

Select their sex and weight, then tap Continue

Now you can choose your pet's username and photo. If the username is already taken, you will receive an error message. After selecting a username and photo, tap Continue

Next, you'll be prompted to input a step goal based on their breed. To choose a target step count, tap Continue

Then you can choose the default step count or change it by tapping the plus or minus signs. Once complete, tap Continue

At this point in the process, you'll receive verification that your profile is successfully created. Now you can start the steps to activate your Ultra. To continue, tap Next

Activating Your Ultra

To continue with activation, press Next

Then, confirm that you are setting up a Fi Ultra and tap Start

Next, plug in your Ultra to continue with the process and press Continue

You will be prompted to enable Bluetooth by pressing Allow. Once Bluetooth is activated, tap Continue

Once your Ultra is found, you'll be prompted to Connect to Wi-Fi

Your Fi App will search for Wi-Fi networks. Once yours is located, tap on your Wi-Fi network name and enter your Wi-Fi password.

After inputting your Wi-Fi information, you'll be prompted to enable location services. This is required for the Fi App to work properly. Tap Allow While Using App and then tap Save

Now, you'll receive a confirmation that your Ultra is set up. From here, you'll learn how to attach the Ultra to a collar/harness/vest by tapping Continue

Existing Member / Pet Profile Activation Flow

If you already have a Fi tracker on your pet, such as a Series 3, Series 3+, or Fi Mini, you can activate your Ultra in the Fi App. 

First, tap your pet's profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu button.

On the Menu page, select Activate device

Then, confirm that you are setting up a Fi Ultra. Then, tap Start

Next, plug in your Ultra to continue with the process and press Continue

You will be prompted to enable Bluetooth by pressing Allow. Once Bluetooth is activated, tap Continue

Once your Ultra is found, you'll be prompted to Connect to Wi-Fi

Your Fi App will search for Wi-Fi networks. Once yours is located, tap on your Wi-Fi network name and enter your Wi-Fi password.

After inputting your Wi-Fi information, you'll be prompted to enable location services. This is required for the Fi App to work properly. Tap Allow While Using App and then tap Save

Now, you'll receive a confirmation that your Ultra is set up. From here, you'll learn how to attach the Ultra and more by tapping Continue

Attaching Your Ultra & Fi Callback

At this part of the process, you'll be provided with a video containing instructions on how to attach your Fi Ultra to a collar/band or harness and information on using Fi Callback.

For attaching your tracker, we recommend having the Fi logo facing forward for the best tracking experience. 

You can revisit the video below:

Your Fi Membership

Your membership starts when you activate your Fi Ultra. Your order covers the tracker, and you choose your membership length in the Fi App.

Activation begins a 1-year membership. You then have 7 days to change the length using the membership banner in the Fi App. Your options are:

• 6 months
• 1 year
• 2 years

Every length is offered at a discounted rate for your first term. You are charged for your membership if you change the term before the end of the 7 days. Keeping the 1-year term means it is charged at the end of your 7-day period.

A tracker that has not been activated within 14 days of purchase activates on its own.

If your pet already has an active Fi Membership, activating your Fi Ultra as a second tracker does not start a new one.