ShelterLuv has partnered with Fi to register as many pets' microchips as possible, which are free for life. Check out the frequently asked questions below to get started.
To learn more about how Fi works with animal shelters and rescue partners, visit the Fi Gives Back Overview article.
How do I set up the ShelterLuv integration for my shelter or rescue's Fi Nano account?
What pet information must be entered in ShelterLuv to properly register the microchip?
What adopter information must be entered in ShelterLuv to properly register the microchip?
What type of microchips can be registered?
When will my ShelterLuv registered Microchips be updated in the Fi Nano database?
What events taken in the ShelterLuv portal trigger an update in the Fi Nano database?
What does Fi do when each event occurs?
How do I opt out of ShelterLuv import-update emails?
How do I set up the ShelterLuv integration for my shelter or rescue's Fi Nano account?
- First, request your API key from ShelterLuv by filling out this form.
- Once ShelterLuv support sends you your API key, go to https://nano.fitracking.com/rescue/integrations
-
Click "Connect" under ShelterLuv:
- Follow the prompts in the Fi Rescue Portal to complete ShelterLuv integration setup
What pet information must be entered in ShelterLuv to properly register the microchip?
The following fields must be entered in ShelterLuv to register the microchip properly:
- Pet Name
- Gender
- Breed: can be generic or "Other"
- Birthdate: month and year required
- Species
The following fields are optional, but highly recommended:
-
Weight
- If weight is left blank in ShelterLuv, the pet's weight will be listed as 0 lbs in the Fi Nano registry
- Color
What adopter information must be entered in ShelterLuv to properly register the microchip?
- Adopter Name
- Adopter Email
- Adopter Phone Number
The email and phone number provided will be used by our messaging system to send any messages in the case that a pet's chip is scanned.
What type of microchips can be registered?
Partners can register any brand Microchip with Fi Nano. When your ShelterLuv integration is activated, we automatically import all registered microchips - Nano and non-Nano - to your Fi Nano Partner Account.
When will my ShelterLuv registered Microchips be updated in the Fi Nano database?
The initial backfill for registered microchips is immediate.
After that, microchip information updates made using recognized ShelterLuv events will reflect in the Fi Nano database the next day as we run a once daily sync to check for updates; they are not immediate.
What events taken in the ShelterLuv portal trigger an update in the Fi Nano database?
- Outcome-Service
- Outcome-Adoption
- Intake-Transfer
- Intake-Owner Surrender
- Intake-Return
What does Fi do when each event occurs?
Outcome-Service and Outcome-Adoption
- Finds or creates the adopter's Fi Account
- Saves or updates the pet's information
- Reassigns the chip to your rescue's reseller account if needed
- Falls back to partial pet info if full details are not available
Intake-Transfer (no owner registration)
- Removes any existing owner registration from the chip
- Assigns your rescue as the organization on the chip
- Adds or updates pet information (if included)
Intake-Owner Surrender and Intake-Return
Fi recognizes the Intake-Return event when a rescue takes a pet back within ShelterLuv's first 10-day return window. Returns and owner surrenders are handled the same way:
- Returns the pet to your rescue
- Clears the previous adopter's information from the chip
- Adds or updates pet information (if included)
How do I opt out of ShelterLuv import-update emails?
By default, Fi emails you the pet, microchip, and adopter details each time a registration is imported from ShelterLuv. To stop receiving these emails:
- In the upper right corner, select the drop-down menu.
- Select Manage Account.
- At the bottom of the page, toggle off the ShelterLuv emails.
Additional questions?
If you have additional questions about ShelterLuv, please visit Shelterluv's Help Center for more information - you must be logged into your ShelterLuv account to access it.