Switching to Fi from Whistle? We've got you covered.
If you're an active Whistle member and ready to elevate your dog's safety and health with Fi, we'll credit your Fi Profile with the remaining value of your Whistle subscription.
Please note that this credit is not available if you have already transitioned to a Tractive subscription.
How to Unlock Your Credit
- Purchase a prepaid Fi Membership (choose from 6, 12, or 24 months).
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Reach out to our CX team and share:
- A copy of your Fi Membership order confirmation
- A photo of your Whistle
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Your original Whistle subscription receipt
- Need assistance locating your Whistle subscription information in the Whistle App? The How To View Your Subscription Details article from Whistle Support breaks it down for you.
Once we verify everything, we'll apply the remaining Whistle balance as credit to your Fi Profile—ready to use toward accessories or your next Membership renewal.
With real-time Tracking, Escape Detection, and powerful LTE-M connectivity, Fi ensures you're always connected to your dog—wherever they roam.
Learn More and Get Support
Interested in learning more about Fi? You can learn more by visiting the articles in the Getting Started section of our support site.
Ready to get started or have more questions? We're here to help via email at support@fitracking.com. You can also reach our team over the phone 7 days a week, 10am - 8pm Eastern Time at 1-888-4Fi-DOGS (1-888-434-3647).