- Update your Fi App: Ensure you’re using the latest version for a smooth setup.
- Confirm your account: Log into the Fi Profile associated with your initial tracker purchase to ensure your membership transfers automatically to your new tracker if applicable.
- Ensure that your Fi Base is plugged in: This is needed during the activation process
Activating a Replacement Tracker
Transferring a Tracker to a Different Pet
Activating a Replacement Tracker
Follow the steps below to activate a replacement tracker.
1. Open the Fi App. Tap your pet's profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu button.
2. Tap Your Pack.
3. Tap the pet whose replacement or updated tracker you want to activate.
4. Tap on their current tracker.
5. Near the bottom of the screen, tap Upgrade or replace.
6. Follow the onscreen prompts to complete activation.
Transferring a Tracker to a Different Pet
Follow the steps below to transfer your tracker to a new or different pet in your pack.
1. Open the Fi App. Tap your pet's profile picture in the lower right corner. Tap the 3 stacked lines to open the Menu button.
2. Tap Pack settings.
3. Tap the pet whose tracker you want to transfer.
4. Tap on their tracker.
5. Near the bottom of the screen, tap Transfer to another pet.
6. If you already have other pets in your pack, you'll see an option to transfer the tracker to one of their profiles. You also have the option to add a new pet to your pack.
Tap the applicable profile or Add a new dog or cat to continue. Then, tap Confirm to submit changes.