If you see that your tracker is offline in the Fi App, it means it's not currently connected to the Fi Server. This can result in an interruption of live updates.
Reset Your Fi Tracker
If your Fi Tracker is offline, we recommend resetting it.
To reset your tracker, please follow the applicable instructions based on your Fi product.
Series 3+
- Ensure that your Fi Base is plugged in.
- Place your Fi Tracker on the base. Your Base Light should turn blue.
- On the back of your base, locate the Charging Base Button (next to the Micro-USB port). Hold the button for 5 seconds.
- The Fi Base Light will turn red. Once your tracker light flashes green, the tracker is reset.
Fi Mini
- Remove the Fi Mini tracker from the Strap or Soft Case on your pet's collar or harness.
- Ensure that your USB-C cable and adapter are plugged in. Then, plug in the USB-C charger to your Fi Mini tracker.
- Next to where you plug your Fi Mini into the tracker is a small button. Press and hold the button for 5 seconds. You'll see the light indicator turn blue and blink 3 times when the tracker reset starts.
- Once the tracker reset is complete, you'll see the light indicator turn green and flash 3 times.
If you're still experiencing issues, please contact our Customer Experience Team, and we'll be happy to help!