If you choose to delete your Fi Account, you will no longer be able to use the Fi App or access any historical information related to your pet. This includes vital data, such as location history, activity tracking, and health information. Once the process is completed, it cannot be reversed.
If you have an active Fi Membership, we suggest considering the option to delete your account at the end of your membership term, as we do not offer prorated refunds mid-membership.
All Series 3+ Memberships have a minimum commitment of 6 months, unless a longer term is purchased, in which case the membership commitment period is equal to the length of the plan selected.
To request the deletion of your Fi Account, please contact Fi Customer Experience.
What Happens After Deleting Your Account
- You lose access to the Fi App: Deleting your account means you won't be able to log in or use any features of the Fi App.
- You are unsubscribed from Fi's Mailing List: You will automatically be removed from Fi's mailing list and will no longer receive emails from Fi.
- No profile information will be retained: All historical data associated with your pet, including location history and health insights, will no longer be available to you.
- The process is irreversible: Deleting your account cannot be reversed. Once confirmed, your account cannot be reinstated, and all data will be deleted permanently.