To activate and enjoy the features of a Fi Series 3+, Series 3, Fi Mini, or Fi Ultra, an active Membership is required.
Your tracker and your Fi Membership are billed separately. You pay for the tracker at checkout, and your membership is charged when you activate.
Every Series 3+, Series 3, Fi Ultra, and Fi Mini purchase includes a 30-day satisfaction guarantee, giving you the confidence to explore Fi's advanced tracking and health monitoring technology.
We recommend activating your tracker as soon as it arrives. If your tracker is not activated within 7 days of shipping, your membership will start automatically.
When you activate, you are placed on the 1-year membership plan by default. You then have 7 days to switch to a 6-month or 2-year plan. Switching charges the new plan amount right away. If you stay on the 1-year plan, it is charged once the 7-day window closes.
Frequently Asked Questions
How much does a Fi Membership cost?
Fi Membership pricing is the same for Fi Mini, Series 3+, Series 3, and Fi Ultra trackers. Your plan renews at the standard price for that term:
| Membership term | Renews at |
|---|---|
| 6 months | $99 USD / $149 CAD every 6 months |
| 1 year | $189 USD / $279 CAD every year |
| 2 years | $339 USD / $499 CAD every 2 years |
All plans include access to Fi's GPS tracking, activity monitoring, and escape alerts.
Members who joined before this pricing took effect keep their current rates. If you already have a Fi Membership, your plan price and renewal amount are unchanged.
How much does a Fi tracker cost?
Each tracker has its own price, charged once at checkout:
| Tracker | Price |
|---|---|
| Fi Mini | $99 USD / $149 CAD |
| Series 3+ | $129 USD / $199 CAD |
| Fi Ultra | $299 USD / $399 CAD |
Promotional pricing may lower these amounts. The price you pay is shown at checkout before you place your order.
Do I need a separate membership for a Fi Ultra?
If the Fi Ultra is the only tracker on your pet, it needs its own Fi Membership, priced the same as any other tracker.
If you add a Fi Ultra to an existing Fi Mini, Series 3+, or Series 3 setup, it is covered by your current membership. The Fi Ultra functions as an accessory tracker, and no new membership is needed.
When will my membership renew?
Memberships auto-renew by default at the end of each cycle, and renewals are billed at the standard price for your term. Click here to see your current Fi Membership plan.
Can I get a refund after my membership auto-renews?
If you request cancellation within 30 days of an auto-renewal charge, you are eligible for a full refund of that renewal. After 30 days, renewal charges are not refundable or prorated.
This refund policy is separate from account deletion, which does not include refunds for unused time. It also does not change the 6-month minimum commitment that applies to first membership terms.
Is there a commitment period for Fi Mini, Fi Ultra, Series 3+, or Series 3 Memberships?
Yes, all membership plans have a minimum 6-month commitment period.
How do I switch my membership plan?
In the 7 days after you activate, you can switch between the 6-month, 1-year, and 2-year plans in the Fi App, and the new plan amount is charged at that time.
After that window closes, visit shop.fitracking.com/manage to change your plan. Your new plan starts immediately, and any unused time from your current plan will be automatically credited toward your new membership.
Looking to upgrade your Fi tracker instead? Visit the Fi Series Upgrade Program article for more information.
How do I update my payment information?
If you need to update your payment method, such as changing the credit card or billing address you have on file, you can easily do so by logging in with your account email address and password at shop.fitracking.com/manage.
I have a Series 2. What are my membership options?
Series 2 trackers keep their own membership pricing, which is not affected by pricing for newer trackers. There are three prepaid options:
- 1 Year Plan: Billed as $99 USD upfront
- 2 Year Plan: Billed as $186 USD upfront (save 5%)
- 3 Year Plan: Billed as $248 USD upfront (save 16%)
All plans include access to Fi's GPS tracking, activity monitoring, and escape alerts.
How do I add a membership to my Series 2 tracker?
If you did not add a Fi Membership plan at checkout for your Series 2 tracker, you can add one within the Fi App.
1. Open the Fi App.
2. Tap Live in the bottom-left corner:
3. Tap the yellow banner at the top of the Live tab:
4. Choose the membership plan you would like to activate, then tap Continue:
5. Enter your payment information and tap Place Order: