Fi is proud to offer an upgrade program where, with an active membership, you can upgrade your current Series 1, Series 2, or Series 3 Fi tracker to a Series 3+ tracker within the Fi App.
Included in Your Upgrade
What comes with your upgrade depends on your current Series tracker. Find yours below to see what's included.
Series 3 to Series 3+
Your Series 3 to Series 3+ upgrade includes:
- Series 3+ Fi tracker for best-in-class activity and location tracking.
- Continual Fi Membership, giving you uninterrupted access to your current plan plus brand-new behavior detection features.
- New Series 3+ Warranty.
- Membership coverage for your current Fi tracker until your Series 3+ Fi tracker is delivered.
Your current Series 3 Fi Base and band are fully compatible with the Series 3+. Once your new tracker clicks in, you're ready to go.
Series 1 or Series 2 to Series 3+
Your Series 1 or Series 2 to Series 3+ upgrade includes:
- Series 3+ Fi Collar Band in your preferred color.
- Sizes may differ slightly between Series. Be sure to select the correct band size during your upgrade to ensure the best fit for your pet.
- Series 3+ Fi tracker for best-in-class activity and location tracking.
- Series 3+ Fi Base for charging and connectivity.
- A prepaid Fi Membership, including a Series 3+ Warranty, full access to the Fi App, and premium live tracking.
- Membership coverage for your current Fi tracker until your Series 3+ Fi tracker is delivered.
Upgrade pricing is based on the offer available at the time of purchase. Your current Membership will stay active until your new Fi tracker is delivered.
How to Upgrade in the Fi App
1. Open the Fi App and tap the Health Tab.
2. You will see an Upgrade banner on this page. Please note that you may need to scroll for the banner to appear.
3. Tap the banner and follow the on-screen prompts to order your pet’s Series 3+ tracker.
Frequently Asked Questions
Can I transfer my existing profile to the Series 3+?
Yes, you can transfer your existing profile to the Series 3+. To learn how to transfer your profile and activate your new product, refer to the Activating a Replacement or Upgraded Device article.
Do I need a new membership to upgrade?
You do not need a new membership if you're upgrading from Series 3. Your existing membership will continue uninterrupted.
If you're upgrading from Series 1 or Series 2, you’ll start a new 1 Year Membership upon activation.
Why upgrade from Series 2 or 3 to a Series 3+?
Series 3+ offers more precise GPS and unlocks exclusive smart AI features.
What do I do with my old Fi Series tracker?
Once your new Fi tracker is delivered, you can transfer your old tracker to a different pet, unlink it from your profile, or save it to use at a different time.
Can I combine the upgrade program with a Fi promotion or discount?
No, the Fi upgrade program cannot be combined with additional promotions or discounts. The program is designed to offer exceptional value on its own, ensuring you can upgrade to the latest Fi technology at a competitive price.
How do I make an update to my shipping address?
Since we strive to ship orders promptly, it’s important to request updates as soon as possible. If your order status permits, you can request changes, and we’ll do our best to accommodate them.
To request an update or cancellation of your order, please start a chat with our Customer Experience Team by clicking here.
Please note that once an order has been handed over for fulfillment or shipped, we cannot make changes or intercept it.
I have multiple Fi trackers. Can I upgrade them all at the same time?
Each Fi Profile must be upgraded individually, so you’ll complete the upgrade one membership at a time. After tapping the upgrade banner and finishing the upgrade process for one pet, switch to the next Fi Profile to start their upgrade!
Click here to see how to switch between profiles on your app.
Can I use my current Series 3 accessories with the Series 3+?
Yes. All current Series 3 accessories - including Charging Bases and Collar Bands - are fully compatible with Series 3+.