Keeping your Fi Base plugged in and connected to Wi-Fi optimises tracker performance and conserves battery power.
If you're having issues with your Fi Base during activation, follow the steps in Adding a Fi Base to Your Fi App.
The Fi Series 3 Base works with both Series 3 and Series 3+ trackers.
How to Determine if Your Base is Online Via the Fi App
Fi Series 3 Base
The light on the front of your Fi Series 3 Base shows its status. When your tracker is docked, you'll only see blue, so remove your tracker to check the status.
These lights mean your Base is working as expected:
- Brief pulsing green: Base starting up.
- Solid blue: Tracker docked and charging.
- No light: Normal operation with no tracker docked.
- Solid green: Firmware update in progress. The light turns off when the update is complete.
- Pulsing yellow: No Wi-Fi saved yet. Add your Base or update its Wi-Fi in the Fi App.
Troubleshooting
To troubleshoot your Series 3 Base:
- To check your Base's power, dock your tracker on the Base. The light should turn solid blue. If there's no light while your tracker is docked, or your Base keeps flashing green:
- Make sure other electronics can get power from the same socket. We recommend testing with a device that also uses a USB cable and adaptor.
- Check that the cables are firmly secured in their ports and not loose.
- Try plugging your Base into a different socket.
- Check your power adaptor. Your Base needs a USB-A adaptor rated 5V and at least 1A (5W or more). You can find this rating printed on the adaptor. Use a USB-A to micro-USB cable.
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After checking your plug sockets and cables, ensure that your Fi Base is receiving a signal from your Wi-Fi router:
- Check that other household devices, such as your phone or computer, are connected to your Wi-Fi network. If they are not, we recommend resetting your Wi-Fi router or modem.
- If you recently changed your Wi-Fi network or service provider, you may need to change your Wi-Fi network in the Fi App. To update or check your Wi-Fi, visit How Do I Update the Wi-Fi for My Fi Base.
- To check whether your Fi Base is online, follow the steps in How to Determine if Your Base is Online Via the Fi App.
If other devices in your household are connected to Wi-Fi, continue to step 3.
- Consider these environmental factors in your home:
- The distance between your Fi Base and your Wi-Fi router. Is it too close to the router or too far? For placement recommendations or information about space coverage for your Base, visit Where Should I Set Up My Fi Base.
- Is your Fi Base in an open location? For example, signal disruptions can occur if your Fi Base is in a closed area, such as a cupboard or cabinet.
- Do you have multiple Fi Bases in your household? We recommend spacing them out. If Bases are too close together, they may experience interference.
- Reset your Fi Base by following the instructions in How Do I Reset My Fi Base.
Contact our Customer Experience Team if your Base still shows as offline in the Fi App after resetting, or if you still see any of these light statuses:
- Red lights.
- Prolonged yellow lights after resetting.
- Multi-colour flashing lights.
- Continual green flashing after the start-up period.
- No light while your tracker is docked in the Base.
How to Determine if Your Base is Online Via the Fi App
To check whether your Base is online in the Fi App:
- In the Fi App, tap your pet's avatar in the bottom right corner of your screen.
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In your pet's profile, tap the 3 stacked lines to open the Menu:
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Tap Your Pack:
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Scroll down to Bases:
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To see more information about your Fi Base, tap the arrow on the right side: